Refund Policy


All Pixelworm subscription channel plans include a 30-day free trial. After 30 days, no refunds will be issued. 30-day free trials are not included in any channel plans created during or after the initial plan creation.Similarly, a free trial cannot be paused or reinstated if any subscription plan is canceled or downgraded before the initial trial period has ended.

Furthermore, Pixelworm does not offer prorated refunds for cancelled subscriptions. All subscriptions are recurring and will automatically renew after the end of each paid subscription period. This includes both month-to-month and annual plans.


Fees, Refunds and Charges


Charges


Subscription Fees


Client shall pay for all subscription fees, and hereby authorizes Pixelworm (and its payment processors) to debit Client’s bank account or charge Client’s credit card, as stated on Client’s subscription and billing page. Client agrees that all subscriptions are recurring and will renew automatically. Client shall also be solely responsible for paying and remitting to the appropriate tax authorities all applicable taxes (withholding tax, sales tax, services tax, value-added tax (VAT), goods and services tax (GST), etc.) or duties imposed by any government entity or collecting agency except those taxes based on Pixelworm’s net income. In the event Client fails to satisfy its tax andor duty obligations herein, Client shall reimburse Pixelworm upon demand for any taxes andor duties paid on behalf of Client and shall defend, indemnify and hold Pixelworm harmless against any claim andor liability (including penalties) resulting from Client’s failure to pay such taxes andor duties.


Cancellation Policy


Client acknowledges that all subscription fees are charged automatically on a recurring basis until the Client cancels their channel subscription (both month-to-month and annual plans). Client may cancel their subscription by logging into their Pixelworm account and going to the applicable channel or billing page, clicking settings and choosing the “Change” or “Cancel” options under subscription and billing. A confirmation email receipt is sent to the Client with the expiration date of the subscription. Please keep in mind that you are solely responsible for properly canceling your account. You must before or on the payment due date. Email Support


Refunds


All Pixelworm subscriptions include a 30-day free trial. After 30 days, the chosen Service is billed in advance on a monthly or annual basis and is non-refundable; no refunds will be issued. Pixelworm does not offer prorated refunds for cancelled subscription plans. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period.


Pixelworm’s Refund Policy for Annual Plans


Pixelworm is committed to the success of our customers, but through experience we have found that users have varying requirements, capabilities, and limitations with regard to the types of devices and software they can use, the way their local network is configured, the speed of their internet connection, etc.

These issues will certainly impact a customer’s ability to use Pixelworm as it is intended. Accordingly, Pixelworm offers a 30-day Free Trial, and is happy to extend the trial period for users who need more time to evaluate our software and its compatibility with their specific environment.

Pixelworm also offers a Month-to-Month Subscription Plan, which allows customers to upgrade, downgrade, and cancel at any time without penalty. We recommend this option for most customers, especially those that do not have full certainty or control over their technology environment.

Finally, Pixelworm offers an Annual Subscription Plan at a significant discount. We recommend this plan for customers who are certain that Pixelworm is compatible with their environment. It is your responsibility to evaluate Pixelworm, including its features, limitations, and system requirements before selecting the Annual Plan. If you are not certain that Pixelworm is a fit for your use case and environment, then you should not choose the Annual Plan.

Pixelworm will not issue refunds to Annual Plan customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions.

If you choose the Annual Plan, you are entering into a one-year subscription contract that expires 12 months after you sign up. You are responsible for paying for the entire subscription. If you decide to cancel before the term of your subscription is up, then you will still be billed for the remaining months on your subscription, and will still have access to its benefits until it expires.


Third Party Charges


Client shall directly pay the fees and charges for all third party vendors whose services Client uses in connection with the Services (e.g., internet access providers, telephone carriers, etc.). In addition to any fees charged by Pixelworm, Pixelworm reserves the right to charge Client for any regulatory or governmental fees, contributions or other charges that are legally required or assessed.